At Nada Zeineh, we strive to accommodate our customers as much as possible. Please review our cancellation policy below to ensure you understand the conditions and procedures for cancelling or replacing an order.

Cancellation Time Frame:

• You may cancel your order for any reason within 12 hours of placing it. After this period we will not be able to refund any shipping and delivery charges that have already been incurred.

Allowed Circumstances for Cancellation:

• Exchanges: If you wish to exchange an item for a different product, you may cancel the original order within the specified 12-hour window and place a new order for the desired item.
• Adjustment of Customer Details: If there is a need to correct or update customer details related to the order (e.g., shipping address, contact information), please ensure you request these changes within the 12-hour window to avoid any complications with your order delivery.

To initiate a cancellation or to make adjustments to your order, please contact our customer service team at shop@nadazeineh.com as soon as possible within the 12-hour window. Our team will guide you through the process and provide any necessary assistance.